Account deletion

This page explains how to delete a Arenzo account. It is reachable without the app, as Google Play and Apple require, and it applies to every academy that runs on Arenzo, including Elite Cricket Academy.

The Elite One Cricket app is Elite Cricket Academy’s edition of the Arenzo mobile app, and this page covers it. Everything below applies to it in the same way.

Delete from inside the app

1. Sign in to the Arenzo app.
2. Open the Account tab.
3. Under Delete account, choose Delete my account, then Yes, delete my account.

Your request is recorded immediately and the app shows the date it will happen. There is a grace period — normally seven days — during which you can open the same screen and choose Keep my account. After that, your personal data is erased.

If another parent or guardian also signs in to your family’s account, only your own login and details are removed; the family’s account stays for them.

Delete by email

If you can no longer sign in, or you would rather not, send an email to hello@watzaura.com from the address on the account with the subject line Delete my Arenzo account. Tell us the academy you belong to. We will confirm the request with you and then process it the same way. If you know which academy holds your record, you can also write to them directly — they control it and can action the request.

What is deleted

• Your login and account
• Names, contact details, addresses, dates of birth and emergency contacts for you and any players on the account
• Medical information recorded for players
• Coaching notes, ratings and assessments about the players on the account, along with their development profiles, training diary entries and programme progress
• Links to players’ profiles on other cricket platforms
• Photographs and videos held against the players on the account
• Saved card details (the card type, last four digits and the payment provider’s reference)
• Push notification registrations for your devices, and your conversations with the help assistant

What is kept, and why

Australian and Indian tax law require businesses to keep records of sales for a number of years. Bookings, payments and invoices are therefore retained, with the names and contact details removed, so that they can no longer identify you. Aggregate figures — for example, that a session had eight attendees — are also kept, because they are not personal information once the names are gone. For the same reason, scores from competition matches stay on the match scorecard with the player’s name removed.

Records that a consent was given or withdrawn are also kept. They hold only the type of consent and the date — nothing else about you — and they are the evidence that matters if a consent is ever disputed.

Questions

Email hello@watzaura.com. Our privacy policy explains how personal information is handled more generally.